Who’s on the other end of the line at CCFC?
Meet Elizabeth Brown, a donor-relations specialist answering your questions
By Brianne Binelli, online content manager
The mail has come, and you’ve just received Christian Children’s Fund of Canada’s (CCFC) gift catalogue, but you have a question about 5X match items. What do you do? You email Elizabeth Brown (well, sort of). The donor relations specialist is one of three people at head office who personally answers email enquiries. She also addresses donor issues or concerns on the phone, too.
In this three-part series, we’ll talk to Liz and her colleagues, offering you a window into their world and insight into their passion for helping children and families in developing countries. Today, Liz, a bubbly, positive force in the CCFC office, tells you why she loves her job and what keeps her connected to the cause.
CCFC: What has been your path in the eight years you’ve been at CCFC?
Elizabeth Brown: I started as a donor relations associate, answering inbound calls and talking with donors. A few years ago my role shifted to that of donor relations specialist. I address donor questions through emails, speak to donors on the phone regarding missed support and more. In doing that, I see how much care and kindness our donors have for their sponsored children.
CCFC: What was your favourite donor/child experience?
EB: It involved planning sponsor visits…. One of the first visits I coordinated was for a couple travelling to Nicaragua to meet their four sponsored children. For many years, they travelled from Ontario to Nicaragua, developing a bond with each child and family. On the last visit, they celebrated one of their sponsored children who was completing our program. Our sponsors were part of a program, which gave them an opportunity to fund vocational training. This was so special, because the young lady graduated with a nursing diploma and wanted her sponsor to see her graduate. Unfortunately, she could not attend her graduation, however, when our donors visited her for the last time, they were included in a big family celebration. Today, this grown woman — and new mother and wife — considers her former donor a father figure. It was touching to have been a part of this connection in a small way.
CCFC: What is the favourite part of your job?
EB: Talking with donors. Our donors have great ideas and amazing stories about their life — but also stories their sponsored child shares with them. Not many people get to talk to people all day, but I do. I am very honoured to speak with people whose stories are real.
CCFC: What do you wish donors knew about CCFC?
EB: Every single person who works for CCFC sincerely cares about children and wants each child to grow up knowing they’re truly special. We are not about a quick fix, rather we work very hard to ensure the basic necessities of life for children, families and communities will be provided now and in the future.
CCFC: What gives you joy in your personal time?
EB: My family is very important to me, and any time spent with them is always a great adventure. I also enjoy reading, putting together puzzles and baking. A few years ago I realized cake decorating is so much fun, so I have taken up baking and decorating cakes and cupcakes for friends and family. I also love pets, especially my family dog and cat.